At the moment, you can only retrieve your backup code using the heylogin mobile app. To do this, simply follow the steps below:
- Open the heylogin app on your phone.
- Click the 3-dots-icon in the upper right corner.
- Select “Show backup code”, then write it down.
It is best to store the code on an external storage medium or paper and keep it in a safe place. With this, you can transfer your account to a new device without the old smartphone.
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