Backup code

At the moment, you can only retrieve your backup code using the heylogin mobile app. To do this, simply follow the steps below:

  1. Open the heylogin app on your phone.
  1. Click the 3-dots-icon in the upper right corner.
  1. Select “Show backup code”, then write it down.

It is best to store the code on an external storage medium or paper and keep it in a safe place. With this, you can transfer your account to a new device without the old smartphone.

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