What happens if I lose my smartphone?

heylogin does not work without a smartphone, however, in case of loss you can take several steps to restore functionality:

  1. You need to log in to a new smartphone with your old Google or Apple account to restore your heylogin account. This only works if you have previously activated the backup function of your Apple or Google account. If not, please contact our support via E-Mail or contact form to delete your old profile.
  1. You can create a new heylogin account as an employee and then have the admin invite you back. The admin can then restore all team and personal logins.
  1. You can have heylogin generate a backup code in our mobile app for you in case of smartphone loss. This step should be taken as a precaution, in case of a lost or defective device this option is no longer available. With this you can restore heylogin on a new smartphone independently of your Google or Apple account. This way you can also switch between different operating systems (Android, iOS).

Future plans include solutions that maintain heylogin functionality despite smartphone loss, such as hardware tokens like USB sticks.

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