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What happens if I lose my smartphone?

Last updated on June 28, 2022

heylogin does not work without a smartphone, however, in case of loss you can take several steps to restore functionality:

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  1. You need to log in to a new smartphone with your old Google or Apple account to restore your heylogin account. Please contact our support via E-Mail or contact form to delete your old profile.
  1. You can create a new heylogin account as an employee and then have the admin invite you back. The admin can then restore all team and personal logins.
  1. You can have heylogin generate a backup code in our mobile app for you in case of smartphone loss. This step should be taken as a precaution, in case of a lost or defective device this option is no longer available. With this you can restore heylogin on a new smartphone independently of your Google or Apple account. This way you can also switch between different operating systems (Android, iOS).
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Future plans include solutions that maintain heylogin functionality despite smartphone loss, such as hardware tokens like USB sticks.

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